AirIT offers a flexible and comprehensive support and maintenance arrangement. AirIT is committed to being our customers' best business partner by assisting them with their use and operation of all AirIT products.

Telephone Support
Unlimited telephone support is available for customers under a current Support Agreement at 407-370-4664.

Email Support
Unlimited electronic support is available for customers under a current Support Agreement at support@AirIT.com.

PROPworks® Support Services
The PROPworks® Support Services Website provides current PROPworks® customers with a way to easily create and track Customer Service Requests, upload files, access the contact list, access the AirIT Online Meeting Center, view documentation, read monthly support newsletters, read Tech Tips, and download software patches. PROPworks® Support Services is located in Orlando, Florida. Co-located with both AirIT Products and AirIT Distribution, support personnel have immediate access to the most knowledgeable AirIT resources available.

AirIT Online Meeting Center
The AirIT Online Meeting Center uses the WebEx remote access and online meeting tool to provide current AirIT customers a convenient way to join an AirIT meeting or to have a one-on-one support session with an AirIT support professional.

AirIT Remote Access Support
AirIT recognizes that many support-related issues are not related to the application software, but to the data itself. Often, to better isolate the issue, AirIT consultants need "dump" files of customer data. At some sites, these dump files become quite large and cumbersome to distribute. For this reason, customers often arrange for AirIT to have dial-in access to a customer database server. This dial-in access allows AirIT support personnel to query the database and verify set-up and configuration parameters.

On-Site Support
AirIT offers on-site support services to customers on a time and materials basis at the daily or hourly rates in place during the time of service. On site support service can include items such as migration planning, product upgrade services, performance tuning and system troubleshooting.